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Slow opening MS Office doc through shared folder

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Well,  support can't seem to figure it out so I am about to request a refund... but thought I'd try here first...

 

When I open a Word or Excel Doc that is "Shared On My Mac" the MS Office app comes right up but after about 5 seconds it goes "not repsonding" for about 10 more seconds... total of 15 second wait each time I open up a doc.   If I copy the same exact doc onto the windows desktop, it opens immediately. 

 

Any ideas what could be the issue?

 

Thanks!!


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